Terms of service

General Terms and Conditions of Sale
 www.xohavana.com

The online shop available on the website www.xohavana.com is operated by LIBRENTEZ (hereinafter “the Seller”), which is its sole operator. Any order placed on the site implies the prior reading and unconditional acceptance of these General Terms and Conditions of Sale (GTCS).

The customer acknowledges that acceptance of these GTCS does not require a handwritten signature, given the online nature of the transaction. The customer may save or print these GTCS; preserving them is the customer’s responsibility.

Before placing an order, the customer confirms that they are acting as a consumer (i.e., the purchase is not directly linked to their professional activity) and that they have full legal capacity. The customer also confirms they are at least 18 years old, as required for the purchase of electronic cigars and vaping products.

All information on the site is provided in English. The customer declares that they understand this language.

Pre-contractual Information

In accordance with Articles L.111-1 et seq. of the French Consumer Code, the Seller provides the following information before the order is placed:

  • Legal identification of the Seller (LIBRENTEZ)
  • Essential characteristics of the products (including TPD compliance and health warnings where applicable)
  • Total price in euros (including VAT) and any delivery costs
  • Payment and delivery terms
  • Existence and conditions of the right of withdrawal
  • Legal guarantees of conformity and against hidden defects
  • Duration of validity of offers and prices

Article 1 – Purpose

These GTCS define the rights and obligations of the parties in the context of the online sale of TPD-compliant electronic cigars and related vaping products by LIBRENTEZ to consumers.

Article 2 – Entry into Force and Duration

These GTCS enter into force on the date the customer validates the order. They apply for the duration necessary for the supply of the goods and the applicable legal guarantees.

Article 3 – Electronic Validation and Order Confirmation

The customer’s “double click” on the order validation button constitutes an electronic signature with the same value as a handwritten signature.

Contractual information is confirmed by email to the address provided by the customer, at the latest upon delivery.

Article 4 – Proof of the Transaction

Computerised records kept by the Seller or its host under secure conditions constitute proof of communications, orders, and payments. Orders and invoices are archived on a reliable and durable medium.

Article 5 – Product Information and Stock

The products offered comply with the EU Tobacco Products Directive (TPD) and are fully notified/registered in the relevant EU systems. Product sheets present the essential characteristics in accordance with the Consumer Code.

Offers are valid while stocks last. In case of unavailability, the customer will be informed promptly and may cancel the order, request a refund (within 30 days maximum), a replacement, or a credit note.

Article 6 – Prices

Prices are indicated in euros, inclusive of all taxes (TTC), and are valid on the date the order is placed. Delivery costs are added and shown before final validation. Any change in VAT rate is automatically reflected in the prices.

The total amount is payable in full at the time of order. The sums paid are never considered a deposit.

Article 7 – Payment Terms

The customer may pay using the secure methods offered on the site. The customer guarantees they have the necessary authorisations for the chosen payment method.

The Seller reserves the right to suspend or cancel any order in the event of payment refusal, fraud risk, or non-payment of a previous order.

For orders exceeding 1,000 EUR, the Seller may request, as an anti-fraud measure, a copy of an identity document and proof of address. The order will only be validated after verification.

Article 8 – Delivery

Delivery is made to the address indicated by the customer.

The customer is responsible for the accuracy of the delivery address. In case of an incomplete or incorrect address, additional shipping costs are borne by the customer.

Delivery times are indicated on the site (processed within 2–3 working days after payment, subject to stock availability).

The risk of loss or damage passes to the customer upon delivery (or upon handover to the carrier when the customer chooses a carrier other than the one proposed by the Seller). For deliveries without signature, the carrier’s proof of delivery (deposit in letterbox or with a third party) is accepted as evidence.

The customer must check the condition of the package upon receipt. Any damage must be noted on the delivery note (for signed deliveries) and reported to the Seller within 5 working days.

Article 9 – Delivery Errors and Non-Conformity

Any claim for delivery error or non-conformity (nature or quality) must be notified to the Seller as soon as possible and no later than 2 working days after delivery, preferably by email with the order reference.

The Seller will issue a return number if the claim is justified. Products must be returned in their original packaging, complete and in perfect resale condition. Shipping costs for returns due to the Seller’s error are borne by the Seller.

Article 10 – Legal Guarantees

The Seller is bound by the legal guarantee of conformity (Articles L.217-1 et seq. of the Consumer Code) for 2 years from delivery (presumption of non-conformity in the first year for most goods) and by the guarantee against hidden defects (Articles 1641 et seq. of the Civil Code).

The Seller is not the manufacturer of the products. In the event of a defect causing damage, liability may lie with the producer identified on the packaging. Manufacturer warranties (if any) are separate and indicated on the product sheets.

Article 11 – Right of Withdrawal (Important – Updated 2026)

In accordance with Article L.221-18 of the French Consumer Code, the customer has a period of 14 calendar days from the day they (or a third party other than the carrier) physically receive the goods to exercise their right of withdrawal without reason and without penalty (except for return shipping costs).

If the period expires on a non-working day, it is extended to the next working day.

Online withdrawal functionality (applicable from 19 June 2026): For distance contracts concluded via the website, the Seller provides a free, clearly visible, and easily accessible functionality labelled “Withdraw from the contract here” (or equivalent unambiguous wording) allowing the customer to exercise the right of withdrawal directly online during the entire withdrawal period. The customer is informed of the existence and location of this functionality before and at the time of order.

To exercise the right of withdrawal, the customer may use the online functionality or contact Customer Service by email. A return number will be provided to facilitate processing. The product must then be returned within 14 days of communicating the withdrawal, by registered Colissimo or equivalent, to the address indicated by the Seller, in its original, complete and intact packaging, and in perfect resale condition.

Exceptions to the right of withdrawal include goods made to the customer’s specifications, sealed goods that cannot be returned for hygiene reasons once opened, or goods likely to deteriorate rapidly.

In case of valid withdrawal, the Seller will reimburse all payments received, including original delivery costs (using the same payment method), within 14 days of receiving the withdrawal notice (or the returned goods, whichever is later). Return shipping costs are borne by the customer.

Article 12 – Force Majeure

Neither party shall be liable for non-performance caused by force majeure (unforeseeable, irresistible event beyond their control), as recognised by French case law (including transport blockages, natural disasters, telecommunication failures, etc.). The affected party must notify the other within 10 working days. If the event lasts more than 3 months, the contract may be terminated.

Article 13 – Personal Data Protection (GDPR)

The personal data collected is necessary for processing the order and is processed in compliance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and the French Data Protection Act.

The customer has the right to access, rectify, erase, restrict processing, object to, and port their data. To exercise these rights or for any questions, contact the Seller at the address below or via the contact form. Data may be shared with contractual partners solely for order fulfilment, delivery, and payment processing. The Seller has a separate Privacy Policy available on the website.

Article 14 – Partial Invalidity – Non-Waiver

If any provision is declared invalid, the other provisions remain fully applicable. The fact that one party does not invoke a breach does not constitute a waiver for the future.

Article 15 – Applicable Law and Disputes

These GTCS are governed by French law. In the event of a dispute, the customer should first contact Customer Service to seek an amicable solution. Failing that, the dispute will be submitted to the competent French courts, without prejudice to the protective rules of the Consumer Code regarding consumer jurisdiction.

Seller’s contact details:
LIBRENTEZ
15 rue de la queue du renard 86260 ANGLES SUR L'ANGLIN France
SIRET 99478741400014
VAT FR17994787414
Tel: +33749635336

Email: contact@xohavana.fr